Health Products For You Reviews

I purchased the Invacare Perfecto2 Oxygen concentrator in March, 2022, received it April 25,2022, as a second unit to keep in our camper. My husband took it out of the box upon receipt. It was not damaged in shipping and appeared to be fine. I did not turn the unit on or use it until 3 months later when we took a trip in our camper. The first time I turned it on it started a short beep followed by a long pause, followed by a short beep at about the 30 minute mark. It continued this way until about the 1 hour mark when it changed to a long, loud beep, which signals you must turn the unit off immediately. I used it for an hour at a time like this for the duration of our trip.

When we returned home I contacted the retailer, Health Products for You, and also Invacare directly. Invacare says they have a 3 year warranty but what they don't say is that it is for PARTS ONLY! I was told I would have to pay shipping to the repair facility in Texas, pay the labor to replace the parts, and pay to have it shipped back to me. The shipping one way is going to be over 100.00, and God only knows how much labor they'll charge me - on a unit that was defective right out of the box and shows 16 hours of usage. I asked for a call tag, and was told they don't provide them. At this point I'd be happy to return this defective unit for a refund and wash my hands of it, but I'm sure they'd want me to pay to ship it back to them as well. Invacare may have been good in the past but they no longer are. Don't make the same mistake I did - order another brand from another retailer besides Health Products for You.

Respectfully I wrote a review on a product I bought that I didn't like, but they never published my review
If they were publishing reviews fairly I might have been enlightened by someone's experience and bought another brand
This is actually a clear misinformation that they only publish positive reviews and I would not be surprised if most of the reviews they have are fake

This company will charge and collect your money for a product they well know is on backorder. Then they won't advise you of the backorder until you contact them wondering why you haven't received your order for two months. They won't know when or if your order will ever be shipped. If you cancel said order, they tell you it will be three weeks to receive your refund. They know how long THAT takes, just not how long it will take to receive a product ordered and paid for…

I ordered sample pack from them and have been told 3 times it has been pushed to warehouse and or they let management know and was lied too. This is the worst health company you can order from save your money or they will keep it.

I've ordered from this company three times. The first order was fine. The second order they shipped to a wrong address and refused to refund me even though I was able to show that they shipped to a wrong address. The third order I paid expedited shipping of $15.49. The 2 splints I ordered were discontinued, though they continue to advertise them. I was credited back from both splints but not for the expedited shipping. I had ordered a face cream for redness which DID NOT WORK. How do they continue to advertise products that aren't available and find that it's good customer service not to refund me expedited shipping AND IGNORE ALL MY EMAIL REQUESTS FOR THE REFUND?! HORRIBLE HORRIBLE COMPANY.

HEALTH PRODUCTS FOR YOU HPFY.COM. The reviews on their website are selected by HPFY to only show the good reviews. They've manipulated their 4+ star rating! How deceitful! I've ordered from HPFY the times. The first order was fine. The second order they shipped to a wrong address and refused to refund me even though I was able to show that they shipped to a wrong address. The third order I paid expedited shipping of $15.49. The 2 splints I ordered were discontinued, though they continue to advertise them. I was credited back from both splints but not for the expedited shipping. I had ordered a face cream for redness which DID NOT WORK. How do they continue to advertise products that aren't available and find that it's good customer service not to refund me expedited shipping AND IGNORE ALL MY EMAIL REQUESTS FOR THE REFUND?! HORRIBLE HORRIBLE COMPANY.

Your query:

Atos Medical Provox Standard LaryTube for $230.00 That is a ridiculously outrageous price for something that costs 9 cents to make. You are taking advantage of people who are experiencing great trauma and hardship. Hope you go out of business.

this article is good

On November 23rd I ordered 3 items (First & Last Time I will order from them) from "Shop Catheters" also known as "Health Products for you" and was told it would be shipped in 2 days. After 8 days I received an email that said it would be 3-5 days more before it could be shipped. So I emailed cancelling the order then 12 hours later I called and cancelled the order again. The the next day I received an email saying 1 item was shipped so I called again and asked why they shipped my order that was cancelled twice and was told they could not find my email and the clerk I talked to on the phone did not record my cancellation on their system. Then I was told to refuse the package when and if it comes, but I can not do this because I will not be home when UPS comes. If this company is so desperate to ignore 2 cancellations on a $30.00 order just to make the sale what else are they capable of?

Health Products For You (HPFY) substituted a cheaper product than what I ordered without informing me of the change. Then they would not respond to my online return request for over a week. Once I was able to contact their customer service department, I had to send photos multiple times proving that I received the wrong product. After three weeks of back-and-forth emails, they still have not provided a refund. They did change their website and remove the original item I ordered, realizing they had made a fundamental mistake. This company will not respond quickly, will not admit their errors, will not give a refund for their mistake unless you prove it, and will not do anything quickly except charge your credit card. Go somewhere else for your medical supplies, this company does not honor their own advertising and engages in illegal business practices - and will ask YOU to prove it! BTW: The wrong product they sent was a box of wound pads that had been opened and wasn't even new.